Case Study

National crime reduction strategy in the UK

United Kingdom



We worked with one of the UK’s largest phone retailers to come up with a strategy to reduce a particular strain of violent crime against their stores. We carried out individual site security reviews, interviews of key staff, engagement with police forces, and extensive analysis of data recorded and provided by the organisation itself. We then utilised this to develop a new strategy covering intelligence, physical protection, covert methods, incident response and training to stem the tide of losses resulting from this specific kind of criminal offence. The strategy was subsequently endorsed by the Group Security Director and implemented nationwide.

Outcomes for the client

  • Reassurance to a wide range of stakeholders across the business that steps were being taken to protect staff
  • A clear, actionable strategy to prevent crime
  • Improved relationships with police forces

Project leads

Jake Hernandez
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Marlon Pinto
Director of Investigations
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