We carried out a very large threat assessment and crisis preparation project for a major financial institution covering their Asia Pacific operations, looking specifically at the threats posed by the situation on the Korean Peninsula, the South China Sea, natural disasters and pandemic to their multi-trillion dollar operation. We identified clear key risk indicators which could be monitored for signs of escalation across a range of scenarios, and linked them to a robust and actionable crisis response plan which could be executed by a global team or individually in the country in question. The project required extensive engagement globally across the institution to create a workable plan and to gain buy-in for our identified threat scenarios and responses.
We provided end-to-end, multi-year travel security support for a major oil and gas contractor deploying individuals on projects in high risk locations around the world, including Algeria, Iraq, Israel/Palestine, Papua New Guinea and Nigeria. We provided individual trip risk assessments for every trip incorporating the latest intelligence (collected through our local source networks, open source and social media analytics) and detailed assessment of proposed accommodation, transport and work sites. This level of risk detail, down to individual hotels, roads and flights, informed not only ‘go/no go’ decisions but changes in individual itineraries to reduce risk – leading to more trips occurring successfully.
Our consultants embedded within a large client for a six month period to completely rebuild their security management, crisis and intelligence function and make it fit for the future. This included engaging with stakeholders from across the business to structure and deliver a multi-million euro upgrade project programme, develop entirely new Incident Management, Crisis Management and Security Management plans, and identify and train teams within a number of local business units to take over responsibility for these areas at the end of the project.
We conducted a number of penetration testing engagements across Europe for a client with a wide geographic footprint in support of their insurance placement and a wider strategic improvement process around security. Our consultants individually conducted covert surveillance of each location, all of which had extremely high public footfall, and identified areas of improvement for the security team. Our operatives also attempted to gain access to private back of house areas, and conducted ‘left baggage checks’ to assess how quickly and effectively security teams reacted. The findings were subsequently briefed to their global executive management.
We were engaged by a global hospitality firm to deliver a 90-day transformation programme around crisis management following high profile terrorist attacks in Europe. This programme included delivering general security and emergency training to over 1,000 staff, reviewing and revising their current crisis management plans on an interim basis, and advising on the deployment of emergency security measures to protect their guests and colleagues across Europe. This then formed the basis of a longer-term strategy to prepare the organisation for crisis, and to set the scene for a ‘step change’ in how the client’s organisation deals with high impact threats like terrorism and organised crime.
Our consulting team worked on a strategic advisory project for a major European critical national infrastructure operator, looking specifically at developing a 5-year plan for the protection of their highest criticality assets and developing internal functions (intelligence, crisis and security). The project also had a particular focus on new and emerging threats, particularly those posed by nation states conducting reconnaissance and physical support to cyber attack operations targeting critical national infrastructure. We also aligned the strategy to best practices promulgated by the United States Department for Homeland Security, the UK Centre for the Protection of the National Infrastructure, and the European Commission.
We work with one of the largest higher education institutions in the United Kingdom to risk assess and provide intelligence support to keep faculty and research students safe on trips overseas. We identify potentially higher risk trips in coordination with individual faculties and departments, and identify potential threats and risks to travel based on the specific work or research being undertaken and the proposed trip itineraries. This provides a ‘second layer of defence’ to the university to reduce the risk of everything from low level crime, to kidnap, to state detention or arrest.
We were engaged by a FTSE 100 corporation to conduct a detailed assessment of the security measures and controls being applied to their Chief Executive Officer and their family following potential threats to their safety. This included property security reviews, investigation into the alleged incidents of concern through open source and human sources, and interviewing family and staff to get a better understanding of their routine and risk profile. We provided a set of measures to be implemented to protect the family, and connected the client with a range of vendors which could form part of a competitive bid process to deliver protective and technical measures.
We provided ongoing security risk assessment support to a major critical national infrastructure operator to give them greater visibility on the threat, risk and level of protection of their most critical asset locations. This multi-year project included over 120 individual assessments across a number of assets to reassure senior leadership that the critical national infrastructure network was being protected appropriately, identify potential opportunities for improvement, and spot major faults which could leave assets vulnerable. The project also aligned with the operator’s regulatory responsibilities for protecting infrastructure which was critical to national security.
Our consultants worked closely with a United Nations agency, responsible for nuclear crisis preparedness and non-proliferation, on identifying levels of maturity and areas of improvement in their readiness to deal with a major international crisis or catastrophe on behalf of the UN system. We reviewed the agency’s current crisis management infrastructure and how resources, people and plans fit together to meet the potential threats and risks; carried out an audit of current resilience strategies as measures, as per the United Nations Organisational Resilience Management System framework, to assess compliance and identify areas where current strategies could be improved; and reviewed physical security at the agency, including how this linked into cyber-security and information management, against best practice and international standards to help build a security management capability and support other resilience activities.
We were engaged by a major British broadsheet newspaper to conduct an operational security risk assessment, focussed on the threat from chemical, biological, radiological and nuclear (CBRN) threats, for some of their reporting staff travelling to the Fukushima Exclusion Zone in Japan following the nuclear accident. We utilised specialist data sources to inform a very granular assessment of the varying risk of radiological exposure while travelling in the zone, and outlined the precautions and risk treatment measures which needed to be taken to maintain the health of the staff working within the Zone. We also assessed other more strategic risks such as further radiological release from the damaged plant, North Korean missile overflights of Japanese airspace, and natural disasters.
Our client, a global insurance underwriter, requested security advisory support in East Africa while conducting corporate social responsibility projects within dangerous slums in a major city. Our consultants deployed to conduct comprehensive reconnaissance in support of journey management, engaged and controlled external security teams and vehicles, and organised the security logistics throughout the trip. The consultant was also responsible for engaging with local community leaders and groups to facilitate the safe working of the client’s team in the slum. London-based teams also supported through trip risk assessment, briefings to travelling staff, and comprehensive intelligence collection using local partners and social media analytics and detection.
Our security consulting team were engaged by an elite group of schools in London (covering preschool to senior school) to assess their current security measures and crisis management planning, particularly with regard to background checking and safeguarding, and make recommendations on how these could be improved across a 3-year timeframe. We identified a number of quick wins and longer-term technical projects and made direct revisions to how they respond to crises affecting any number of the schools, including with regard to threats made against high profile students and their families.
We were engaged by a global humanitarian consulting firm to develop their crisis and security management planning from scratch to standardise how their international humanitarian assistance and capacity development projects protected their staff and consultants overseas, particularly in hostile environments. This included developing protocols on travel security, journey management, engaging with local communities, acceptance strategies and choosing accommodation and worksites. We also developed a clear escalation and information sharing system to help senior management understand the risk to their projects, as well as conducting crisis training and exercising. We deployed to a number of hostile or complex locations to gather information in support of project outcomes.
We delivered a lifestyle and security assessment for an ultra high net worth client in London following a period of heightened media profile, specifically focussed on the protection of their family without ruining their quality of life. This included interviews with their family and staff, physical reviews of their properties, and mapping out their online presence and digital devices. We also carried out extensive reconnaissance and reviews of the routes they were using and the locations they visited frequently to come up with recommendations to mitigate crime and kidnap risks.
Our team worked with a very large European firm to support an incident in Bangladesh involving their critical supply chain. This included carrying out a security risk assessment to enable senior leadership to travel, organising secure transportation, and providing a consultant to accompany them for the duration of their trip to provide crisis advisory, intelligence collection, liaison with law enforcement agencies and organisation of secure logistics. The consultant also provided extensive cultural advice, and was supported by our intelligence team in London carrying out analysis of opposition blogs to look for hartals (protests), as well as social media analytics.
We developed an entirely new strategy for a financial centre client to integrate intelligence collection, command and control and crisis and emergency management utilising cutting edge technologies such as workflow management, social media analytics, and improved situational awareness using existing infrastructure. We provided detailed descriptions of each component of the strategy, particularly around intelligence management and engagement with security forces, to make the client’s organisation ‘best in class’ when it comes to protection of crowded places in a complex terrorism threat environment.
We carried out historical intelligence collection and analysis focussed on the conflict in Yemen, as well as provided expert testimony from our consultants who have worked on the ground there, to inform an ongoing legal dispute over force majeure due to the advent of the Yemeni Civil War. Our analysis included engagement with local human sources (including tribes), collection of current and historic social media activity, and detailed geospatial assessment using satellite imagery taken during the period of the dispute. Our clear explanations of the situation on the ground at pivotal points during the war enabled both legal teams to take a more nuanced view of the factors at play which led to the force majeure.
We worked with one of the UK’s largest phone retailers to come up with a strategy to reduce a particular strain of violent crime against their stores. We carried out individual site security reviews, interviews of key staff, engagement with police forces, and extensive analysis of data recorded and provided by the organisation itself. We then utilised this to develop a new strategy covering intelligence, physical protection, covert methods, incident response and training to stem the tide of losses resulting from this specific kind of criminal offence. The strategy was subsequently endorsed by the Group Security Director and implemented nationwide.