We carried out a very large threat assessment and crisis preparation project for a major financial institution covering their Asia Pacific operations, looking specifically at the threats posed by the situation on the Korean Peninsula, the South China Sea, natural disasters and pandemic to their multi-trillion dollar operation. We identified clear key risk indicators which could be monitored for signs of escalation across a range of scenarios, and linked them to a robust and actionable crisis response plan which could be executed by a global team or individually in the country in question. The project required extensive engagement globally across the institution to create a workable plan and to gain buy-in for our identified threat scenarios and responses.
Our crisis consulting team delivered tailored, realistic crisis management training and simulated exercises to the European management teams of a major retailer with a focus on cybersecurity, terrorism and serious organised criminality. This followed a review of their newly-developed crisis management plan, which was revised to align with international crisis response best practices. The simulations were delivered to almost 100 members of their senior management teams, including their Executive Committee. The exercises also helped the client to identify which individuals would be most appropriate and effective to include on their individual incident management teams at the local level.
Our consultants embedded within a large client for a six month period to completely rebuild their security management, crisis and intelligence function and make it fit for the future. This included engaging with stakeholders from across the business to structure and deliver a multi-million euro upgrade project programme, develop entirely new Incident Management, Crisis Management and Security Management plans, and identify and train teams within a number of local business units to take over responsibility for these areas at the end of the project.
We were engaged by a global hospitality firm to deliver a 90-day transformation programme around crisis management following high profile terrorist attacks in Europe. This programme included delivering general security and emergency training to over 1,000 staff, reviewing and revising their current crisis management plans on an interim basis, and advising on the deployment of emergency security measures to protect their guests and colleagues across Europe. This then formed the basis of a longer-term strategy to prepare the organisation for crisis, and to set the scene for a ‘step change’ in how the client’s organisation deals with high impact threats like terrorism and organised crime.
Our consultants worked closely with a United Nations agency, responsible for nuclear crisis preparedness and non-proliferation, on identifying levels of maturity and areas of improvement in their readiness to deal with a major international crisis or catastrophe on behalf of the UN system. We reviewed the agency’s current crisis management infrastructure and how resources, people and plans fit together to meet the potential threats and risks; carried out an audit of current resilience strategies as measures, as per the United Nations Organisational Resilience Management System framework, to assess compliance and identify areas where current strategies could be improved; and reviewed physical security at the agency, including how this linked into cyber-security and information management, against best practice and international standards to help build a security management capability and support other resilience activities.
We were engaged by a major British broadsheet newspaper to conduct an operational security risk assessment, focussed on the threat from chemical, biological, radiological and nuclear (CBRN) threats, for some of their reporting staff travelling to the Fukushima Exclusion Zone in Japan following the nuclear accident. We utilised specialist data sources to inform a very granular assessment of the varying risk of radiological exposure while travelling in the zone, and outlined the precautions and risk treatment measures which needed to be taken to maintain the health of the staff working within the Zone. We also assessed other more strategic risks such as further radiological release from the damaged plant, North Korean missile overflights of Japanese airspace, and natural disasters.
We were engaged by a global humanitarian consulting firm to develop their crisis and security management planning from scratch to standardise how their international humanitarian assistance and capacity development projects protected their staff and consultants overseas, particularly in hostile environments. This included developing protocols on travel security, journey management, engaging with local communities, acceptance strategies and choosing accommodation and worksites. We also developed a clear escalation and information sharing system to help senior management understand the risk to their projects, as well as conducting crisis training and exercising. We deployed to a number of hostile or complex locations to gather information in support of project outcomes.
Our team worked with a very large European firm to support an incident in Bangladesh involving their critical supply chain. This included carrying out a security risk assessment to enable senior leadership to travel, organising secure transportation, and providing a consultant to accompany them for the duration of their trip to provide crisis advisory, intelligence collection, liaison with law enforcement agencies and organisation of secure logistics. The consultant also provided extensive cultural advice, and was supported by our intelligence team in London carrying out analysis of opposition blogs to look for hartals (protests), as well as social media analytics.
We delivered improvised explosive device (IED) specific incident management training for the law enforcement branch of a major south east Asian nation to help mitigate a domestic terror threat. The training included how to approach and operate around improvised explosive devices, command and control, crowd management and intelligence assessment and support. We also advised on tools and technologies that would be required to effectively deal with such incidents at the strategic and tactical levels, improving the capabilities of these units in the long term.
We worked with one of the UK’s largest phone retailers to come up with a strategy to reduce a particular strain of violent crime against their stores. We carried out individual site security reviews, interviews of key staff, engagement with police forces, and extensive analysis of data recorded and provided by the organisation itself. We then utilised this to develop a new strategy covering intelligence, physical protection, covert methods, incident response and training to stem the tide of losses resulting from this specific kind of criminal offence. The strategy was subsequently endorsed by the Group Security Director and implemented nationwide.
We supported one of the world’s largest insurance brokers to help them respond to a direct attack on a client by a party to the Libyan Civil War, tasking, receiving and analysing sensitive satellite imagery to assess damage and come up with analysis on how the attack took place (including a specific indirect fire attack location) within 48 hours. This analysis was then provided to insurance markets to help the client structure a response to the significant damage to their asset.